Eco Wave complete range

Help centre

Questions? Answered.

Everything you might want to know about our products, how they break down, and getting them to your door.

Help centre

Questions? We've got answers

Products & ingredients

What are your baby wipes made from?+

Soft 100% bamboo fibre soaked in 99% purified water, with a short list of gentle plant-based skin conditioners. No alcohol, fragrance, parabens or sulphates — just the essentials.

Are the wipes safe for newborns and sensitive skin?+

Yes. They're unscented, hypoallergenic and made for newborns and sensitive skin. Every ingredient is listed in full on the product pages. As with any new product, stop use if irritation occurs.

What are the bags and bin liners made of?+

Corn and corn starch, not fossil plastic. They're just as strong and leak-proof as conventional plastic, but certified to compost rather than pollute.

Compostability & disposal

What does "home compostable" actually mean?+

It means the product is independently certified (TÜV OK Home) to break down fully in a normal home compost heap within 12 months — leaving no microplastics or toxic residue. No industrial facility required.

Can I put the bags in my food-waste or council collection?+

Our bags also meet the EN 13432 industrial-composting standard and are accepted by many UK food-waste collections. Councils vary, so please check your local authority's guidance first.

How should I dispose of used wipes?+

Pop them in your home compost or general waste. Please don't flush them — even compostable wipes shouldn't go down the toilet.

Shipping & delivery

Where do you ship, and how much is delivery?+

We ship across the UK and US with free delivery on every order.

How long will my order take?+

Orders are typically dispatched within 1 business day and arrive within 2–5 business days, depending on your location.

Can I also buy on Amazon?+

Yes — you'll find our full range on Amazon UK and Amazon US.

Orders & help

Can I change or cancel my order?+

If your order hasn't shipped yet, email us as soon as you can at contact@ecowaveworld.com and we'll do our best to help.

What's your returns policy?+

Unopened products can be returned within 30 days of delivery. Just get in touch and we'll guide you through it.

I have a question that isn't here.+

We're happy to help — email contact@ecowaveworld.com or use our contact page and a real person will get back to you, usually within a day.